Peace of mind

12-Month Warranty

Every repair is covered for 12 months on parts and workmanship. Here’s exactly what that means.

Our promise

Every repair we do comes with a 12-month warranty on parts and workmanship. If the part we fitted develops a fault, we will repair or replace it free of charge.

That covers faults with the part we fitted, for example:

The screen’s touch stops working or the display flickers on its own, without any knock or drop
The charging port stops charging
The speaker or microphone fails

Screens: impact damage isn’t covered, even with no crack

A knock, drop or pressure can damage the display inside without cracking the glass. You may see black spots, ink bleed, coloured lines, a dark or green screen, or touch that stops working after a drop. This is accidental damage, not a faulty part, so it isn’t covered.

We inspect every returned screen under magnification for signs of impact, pressure or bending, and our decision after inspection is final. Your statutory rights are not affected.

What’s covered, by repair

Screen12 monthspart faults only
Battery6 monthsbatteries wear naturally
Charging port, speaker, mic, camera12 months
Housing / back glass12 monthspart & fit faults only

Batteries

Batteries are covered for 6 months. All batteries slowly lose capacity with normal use, so this is normal wear, not a fault. If your new battery fails or drops badly within 6 months, we will replace it.

Housing & back glass

Housing and back glass replacements are covered for 12 months for faults with the part or our fitting. For example, if it lifts, comes loose or peels, or the buttons or camera lens don’t work properly because of the fit.

Any new crack, scratch or drop damage to the glass or housing is not covered.

What’s not covered

Accidental damage, such as drops, new cracks or pressure marks
Internal display damage from impact or pressure (black spots, bleeding, lines), even when the glass isn’t cracked
Liquid or water damage
Damage caused by misuse
The device being opened or repaired by anyone else after us
Faults in parts we did not replace

How to make a claim

Message us on WhatsApp 07857 345683 with your repair details and what’s wrong.
We inspect the device to confirm the fault.
If it’s covered, we repair or replace the faulty part free of charge.

Keep your proof

Please keep your receipt or WhatsApp confirmation. It shows the date of your repair, so we can check your warranty quickly.

Your legal rights

This warranty is in addition to your statutory rights under the Consumer Rights Act 2015. It does not affect them.